Client Service Representative

  • Provide an extraordinary Client experience to Clients of American River Bank promoting professionalism, confidentiality and the desire to assist.
  • Actively promote American River Bank and develop Client relationships through maintaining your knowledge of the Bank's products and services.
  • Receive checks and cash for deposit to saving and checking accounts within specified limits; examine checks for proper endorsement and negotiability for compliance with Bank Hold Policy and receipt of transactions.
  • Cash checks and pay money from savings and checking accounts in accordance with Bank Policy.
  • Accept loan payments, cash advances, incoming/outgoing wire transfers, loan advances/paydowns, stop payments, telephone transfers and credit ratings.
  • Sell Cashier Checks.
  • Respond to Clients' bookkeeping and account inquiries, providing accurate and timely information.
  • May act as a member of a dual control team in processing mail, ATM, night drop and courier bags.
  • Maintain Bank Standards for Cash Controls by: balancing a cash drawer while maintaining assigned cash limits, safeguarding cash, teller stamps and terminal password.
  • Adhere to applicable regulations and policies including but not limited to: Bank Secrecy Act (BSA) and Anti-Money Laundering requirements, Privacy and protecting Client Information; Reg CC (UCF Holds); Reg E; Reg DD and USA Patriot Act. .
  • Daily, track referrals and recommendations using Connections.
  • Assist with any associated task as requested, needed or assigned.
  • Excellent client service skills, with ability to communicate tactfully and listen attentively to Clients.
  • Strong sales and cross sales interests and abilities with a persuasive, "sellingā verbal communication style.
  • Strong written communication skills with fine attention to detail.
  • Ability to lift and transport bags or containers of coin and currency.
  • Ability to count and handle large quantities of coin and/or currency for the purpose of verification as it relates to Client and bank transactions.
  • Moderate use of various office equipment, including, but not limited to: 10-key, adding machine, MICR encoder, FAX, microfilmer, photocopier and Micro-film/fiche viewer for research and retrieval.
  • Standard PC skills such as: Word, Excel, Outlook, and other standard software applications.
  • Understanding of Bank Regulations, including, but not limited to, BSA, Reg D, Reg DD, Reg CC, Reg B, etc.
  • Ability to adapt to change.
  • Heavy telephone usage.
The above description is not all-inclusive and American River Bank may change or modify this or any position as may be necessary.

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