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Branch Service Specialist

DUTIES & RESPONSIBILITIES:
  • Provide an extraordinary Client experience to Clients of American River Bank promoting professionalism, confidentiality and the desire to assist.
  • Actively promote American River Bank and develop Client relationships through maintaining your knowledge of the Bank's products and services.
  • Receive checks and cash for deposit to saving and checking accounts within specified limits; examine checks for proper endorsement and negotiability for compliance with Bank Hold Policy and receipt of transactions.
  • Cash checks and pay money from savings and checking accounts in accordance with Bank Policy.
  • Accept loan payments, cash advances, incoming/outgoing wire transfers, loan advances/paydowns, stop payments, telephone transfers and credit ratings.
  • Sell Cashier Checks and redeem U.S. Savings Bonds.
  • Respond to Clients' bookkeeping and account inquiries, providing accurate and timely information.
  • May act as a member of a dual control team in processing mail, ATM, night drop and courier bags.
  • Maintain Bank Standards for Cash Controls by: balancing a cash drawer while maintaining assigned cash limits, safeguarding cash, teller stamps and terminal password.
  • Ensure compliance with and adherence to State and Federal Regulations, including nut not limited to:: Bank Secrecy Act (BSA) and Anti-Money Laundering requirements, Privacy and protecting Client Information; Reg CC (UCF Holds); Reg E; Reg DD and USA Patriot Act.
  • Assist with the completion of branch certifications, legal processes (i.e. levies, liens, subpoenas, etc.), dormant accounting and other audit processes as needed.
  • Assist with special projects as assigned by Retail Banking Manager.
  • Assist with any associated task as requested, needed or assigned.
REQUIRED SKILLS:
  • Excellent client service skills, with ability to communicate tactfully and listen attentively to Clients.
  • Two years previous banking experience with working knowledge of teller functions preferred.
  • Strong sales and cross sales interests and abilities with a persuasive, "sellingā verbal communication style.
  • Proficient verbal and written communication skills with fine attention to detail.
  • Must be able to travel and work at any office within the American River Bank footprint.
  • Ability to lift and transport bags or containers of coin and currency.
  • Ability to count and handle large quantities of coin and/or currency for the purpose of verification as it relates to Client and bank transactions.
  • Moderate use of various office equipment, including, but not limited to: 10-key, adding machine, MICR encoder, FAX, microfilmer, photocopier and Micro-film/fiche viewer for research and retrieval.
  • Standard PC skills such as: Word, Excel, Outlook, and other standard software applications.
  • Understanding of Bank Regulations, including, but not limited to, BSA, AML, Reg D, Reg DD, Reg CC, Reg B, etc.
  • Must be flexible in ability to accommodate multiple priorities, exhibiting organization and time management skills.
  • Heavy telephone usage.
The above description is not all-inclusive and American River Bank may change or modify this or any position as may be necessary.


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