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Operations Business Analyst

About the Role
Are you a rock star Business Operations Analyst who loves leading your team to deliver outstanding results to members? Are you working in a bank or financial services operations center and craving to leave for a fast-paced startup that is poised to change the banking world? Do you embrace hard work and a collegiate culture, and want to be paid well for delivering outstanding results? Then we want to talk to you.
SoFi is looking for a Business Operations Analyst in Cottonwood Heights, Utah or Healdsburg, California. This role is responsible for providing analysis, reporting, and modeling to develop and interpret information that assists with operational decision-making, policy/procedure formation, growth management and other managerial functions. Management of the interval, daily, weekly and monthly reporting and analytics requirements for internal and external sites for a complex, high volume, multi-site contact center network.
At SoFi, you'll become part of a new kind of finance company based around speed, transparency, and alignment with our members' interests. Our goal is to be at the center of our members' financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we've been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.
Job Responsibilities
Develop and interpret information that assists management with decision-making, policy formulation, management of growth projections, and other managerial functions.
Analyze data from various sources to compile a comprehensive picture of overall business unit performance.
Develop recommendations, and prepare written and oral presentations to senior management.
Ensure adequacy and accuracy of reporting by applying business knowledge and data analysis.
Define specifications for reporting and partner with Engineering team to develop or improve performance-measuring capabilities.
Develop performance measurements and analytical tools to improve operations.
Act as operations analytics project lead on rollout of strategic initiatives.
Job Qualifications
2-5 years experience in an operations analyst position or equivalent
BA/BS Degree strongly preferred
Experience writing complex SQL queries against different databases
Experience developing comprehensive, flexible, dashboards that present key metrics for use by senior management.
Some analytical modeling and data optimization experience
Strong data & root cause analysis
Strong Microsoft Excel Skills
Ability to provide clear and concise feedback
Excellent verbal and written communication skills
Ability to meet deliverables under tight deadlines
High attention to detail
Proven experience analyzing, interpreting and summarizing complex data sets
Experience preparing and presenting reports, forecasts, trends and recommendations to senior management
Benefits
Lunch program, a fully stocked kitchen, and subsidized gym membership.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFi for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
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