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Technical Support Analyst

About The Role
Do you have the ability to thrive in a fast-paced environment, enthusiasm for solving challenging problems, and a team attitude to roll-up your sleeves and work with others?! We are searching for a highly motivated and experienced technical service professional.
By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members' interests. Our goal is to be the center of our members' financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we've been able to help more people with these tools.
SoFi has achieved significant growth, with big plans ahead. In just the last year, we've more than doubled our member base (260,000 strong), doubled loan volume ($8 billion in 2016), and grown our team from under 200 people to more than 900. We're preparing to go global, with expansion to Australia and Canada planned this year. And we're well capitalized to power all this growth, having raised $1.9 billion in equity backing. But we'll only be able to continue this growth with great talent, and that includes you.
Key responsibilities will include
Provide day-to-day hands on technical support to employees.
Install, configure, and troubleshoot desktop systems and workstations including imaging and installation of necessary software.
Setup, installation, and configuration of voice and data equipment on the telephony system.
Diagnose and resolve technical hardware and software issues relating to both PC/Mac platforms, printers/copiers/fax machines, Call Center phone system, etc.
Must be able to perform troubleshooting on hardware, software and network connectivity issues for individual users and departments.
Provide training and technical assistance to users on hardware and software applications at the desktop level.
Responsible for managing IT hardware and software inventory.
Analyze and resolve moderately complex to complex issues or escalate as needed.
Expected to manage multiple requests/projects simultaneously.
Report problems with procedures and recommend improvements/efficiencies.
Understand security and compliance requirements for the company.
Participate in the testing and implementation of new hardware and software.
Participate in maintenance to keep systems updated with latest patches.
This position is primarily focused on desktop support responsibilities for internal team members.
Minimum Qualifications
BA or BS degree.
Strong in depth knowledge with telephony phone systems (Avaya, Contractual, Digium, Cisco, etc.)
In depth knowledge of Windows and Mac OS systems.
Microsoft certifications a plus.
Desktop/laptop hardware experience in both PC and Mac environment.
3-6 years or more of relevant work experience in a desktop support role.
Superior customer service skills.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to multi-task and work in a fast paced environment.
Must be a team player.
Must be able to lift 50 pounds.
Benefits
Catered lunches, a fully stocked kitchen, and subsidized gym membership.
Competitive salary packages and bonuses.
A flexible vacation policy allows you to truly relax and reboot.
Comprehensive health, vision, dental, and life insurance as well as disability benefits.
100% of health, vision, and dental premiums paid by SoFI for employees and their dependents.
401(k) and education on retirement planning.
Tuition reimbursement on approved programs, up to $5,250 a year.
Monthly contribution to help you pay off your student loans.
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